AI receptionist & answering service: Your phone, answered 24/7. Catch more jobs.
Call Sure is an AI receptionist and phone answering service for Australian businesses. It answers your calls day and night, finds out who is calling and why, and puts the ones that matter through to you. Everyone else leaves a proper message, not a voicemail nobody plays.
14 days free · 60 minutes of calls · no card needed
The problem
You can't answer the phone with your hands full.
Under a sink, up a ladder, with a patient or in a meeting. The phone always rings at the wrong moment, and every missed call costs you something.
Missed calls are missed jobs
When nobody picks up, plenty of people don't wait. They ring the next business on the list, and that job is gone before you see the missed call.
Voicemail gets ignored
Plenty of callers hang up at the beep. The ones who don't leave a rushed message with half a phone number you have to play three times.
Every call is an interruption
Stopping to answer breaks your focus and your flow, and half the time it's a sales pitch or something the office could have handled.
How it works
Set up in minutes, not weeks.
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1
Forward your number
Keep your number and forward it to us: always, when you don't answer, when you're busy, or after hours. Your outgoing calls stay as they are, and you're usually live the same day.
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2
Check your assistant
Add your website and we'll draft your assistant for you to check: your services, what to ask callers, your hours. Edit anything, then you're ready. No website? Brief it like a new receptionist.
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3
It answers your calls, 24/7
Day, night and weekends, so it's your after-hours answering service too. It doesn't take breaks or juggle other lines, and callers leave a proper message instead of a voicemail.
The warm transfer
You decide before you pick up.
When a caller needs a person, Call Sure checks with them first. Your phone rings once, you hear privately who it is and why, and you choose: take the call, or let your assistant take a message.
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1 · The caller
Megan waits on hold
Anna already has her name and the reason for the call. Megan hears hold music, never your conversation with Anna.
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2 · Your phone rings once
Harbour Plumbing & Gas
Only you hear this part
"Hi, it's Anna from Harbour Plumbing & Gas. I have Megan on the line calling about a blocked kitchen drain. Say yes or press 1 to take the call. Say no or press 2 and I'll take a message."
1
"Yes, put her through"
2
"No, take a message"
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3a · You accept
You're straight through
Same call, no second ring. Megan is connected to you and Anna steps away.
3b · You decline or miss it
Handed back to your assistant
Megan goes back to Anna, who takes a message instead of sending her to voicemail.
Nobody is ever rung outside your business hours. After hours, your assistant still answers and takes the message, so your evenings stay yours.
Virtual receptionist features
A receptionist that does the job properly.
On the call
A natural voice, a real conversation
It talks like a good receptionist, not a phone menu. Callers can interrupt it mid-sentence and it listens. Pick the voice that suits you, including an Australian one.
Name and reason, first
Before anyone is put through, it finds out who is calling and what it is about. So nobody on your team gets put through cold.
Your team and departments
Add people with their role: office, accounts, the boss. Callers reach the right one by name or by what they need.
Business hours, day by day
Set different hours for each day. Inside them, calls can be put through. Outside them, nobody is rung and messages are taken.
After the call
Messages, summaries and transcripts
Every call lands in your dashboard with a short summary, the full transcript, the message and a one-tap button to call them back.
Call alerts by email
A summary of each call is emailed to you, and anyone on your team you choose, as soon as the call is wrapped up.
Optional call recording
Off unless you turn it on. Callers are told first, and recordings are deleted after 90 days.
Report a call
If the assistant got something wrong, report it from the call. We look into it and tell you what we changed.
Trust and control
Your choice on disclosure
Have it introduce itself as your virtual receptionist up front. Either way, it never pretends to be a person when asked.
A spending limit
Set a monthly limit for extra minutes and you are never charged past it. Once reached, your assistant keeps answering and taking short messages, without putting calls through, for the rest of the billing period.
Two-step sign-in
Two-step sign-in for every client account: an authenticator app code, not just a password.
Call records stored in Australia
Your call records and recordings are stored in Australia, and your callers' data is never used to train AI.
Your dashboard
See every call. Change anything in a minute.
No phone tree to program and nobody to call for changes. Here's a plumbing business's account, with sample calls.
Pricing
Simple pricing. Free to start.
One flat monthly price with a generous bundle of minutes. No lock-in contracts.
Essentials
$149 + GST / month
$163.90 incl. GST
- 200 minutes of calls a month
- Extra minutes $0.60 + GST each
- 1 team member
- Warm transfers, messages and transcripts
No setup fee
Start your free trialRecommended
Business
$299 + GST / month
$328.90 incl. GST
- 500 minutes of calls a month
- Extra minutes $0.50 + GST each
- Up to 5 team members
- Warm transfers, messages and transcripts
No setup fee
Start your free trialPremium
$499 + GST / month
$548.90 incl. GST
- 1,000 minutes of calls a month
- Extra minutes $0.40 + GST each
- Unlimited team members
- Warm transfers, messages and transcripts
No setup fee
Start your free trialEvery account starts with a 14-day free trial: 60 minutes of calls with everything in Business, no card needed. Prices are in Australian dollars and exclude GST. Minutes reset monthly on every plan, annual included. One phone number per business.
Enterprise
Your own private AI.
For organisations that need dedicated infrastructure, we can run a private AI model for your business on our own servers in Australia, set up on request and tailored to how you work.
FAQ
Questions, answered.
Still wondering? Ring 07 3608 1800 and ask our receptionist, or email [email protected].
Does it sound like a robot?
No. It speaks in a natural voice, in short, friendly sentences, and callers can interrupt it just as they would a person. You choose the voice and its speed, and can listen to each one before you pick.
What if it gets something wrong?
You will see it. Every call has a summary and the full transcript, so you know exactly what was said. Press "Report a problem" on any call and we will look into it and tell you what we changed. You can also update what your assistant knows at any time, and it applies from the next call.
Can I keep my phone number?
Yes. Keep your number and forward it to us: always, when you don't answer, when you're busy, or after hours. Your customers call the number they know, your outgoing calls stay as they are, and you can turn forwarding off any time.
How long does it take to set up?
Usually the same day. Sign up and add your website if you have one: we draft your assistant from it for you to check and edit. Add your team, then forward your line. We confirm your number and your team's phones with a quick code call and test your forwarding, and you are live.
Do I have to write the instructions myself?
No. Give us your website and we'll draft them for you to check and edit. We read up to 10 public pages of your site and draft your greeting and what your assistant should know: your services, what to ask callers and your hours. Suggested hours and team members are only applied if you choose, and a "Please check" list flags anything unclear or contradictory. No website? Brief it yourself, like a new receptionist.
Am I locked into a contract?
No. Monthly plans run month to month. Cancel from your account any time and your plan runs to the end of the period you have paid for. Upgrade straight away, or move to a smaller plan at your next renewal.
Can I try it first?
Yes. Call 07 3608 1800 and talk to our own receptionist, which runs on Call Sure. Then start a free trial (14 days or 60 minutes of calls, whichever comes first, no card), or book a demo and we will walk you through it.
About Call Sure
Call Sure is an AI receptionist and phone answering service for Australian businesses that answers calls, takes messages and puts callers through with a warm transfer, so you decide before you pick up. Call Sure is an Australian business based in Southport, Queensland. Plans start from $149 + GST a month, with a free trial of 14 days or 60 minutes of calls, whichever runs out first.
Your next call could be your next job.
Try it free for 14 days, with 60 minutes of calls and no card. Or hear it for yourself right now.